Terms of Service

Effective date: May 15, 2026
Website: https://insightsm.com
Business: Insight Social Media Management
Contact: [Add business email]

These Terms of Service (“Terms”) govern your access to and use of the website, services, tools, content, consultations, social media management services, AI-assisted content services, and related offerings provided by Insight Social Media Management (“InsightSM,” “we,” “us,” or “our”).

By using our website or services, you agree to these Terms. If you do not agree, do not use our website or services.

1. Our Services

Insight Social Media Management provides social media strategy, content planning, content creation, account support, brand messaging, AI-assisted image and caption generation, Google Business Profile content support, and related marketing services.

Our services may include frameworks and methods such as the TPO Method, the 3Cs of Branding, and the Clarity Mirror Method. These frameworks are provided for educational, strategic, and marketing-planning purposes.

2. No Guarantee of Results

Marketing results vary. We do not guarantee specific outcomes, including follower growth, engagement rates, impressions, search ranking, lead volume, revenue, Google Business Profile visibility, ad performance, or platform approval.

Any projections, examples, audits, recommendations, or strategy discussions are estimates and professional opinions only.

3. Client Responsibilities

You are responsible for:

Providing accurate business, product, service, pricing, claims, and contact information.
Reviewing and approving content before publication when approval is part of the service workflow.
Ensuring your offers, testimonials, claims, disclosures, and promotions comply with applicable laws and platform policies.
Maintaining ownership or permission for any logos, photos, videos, testimonials, reviews, brand assets, and other materials you provide to us.
Giving us timely feedback, access, credentials, approvals, and account permissions needed to provide the services.

We are not responsible for delays or errors caused by incomplete information, late approvals, revoked permissions, platform changes, or inaccurate materials provided by you.

4. Account Access and Third-Party Platforms

To perform certain services, you may choose to give us access to third-party platforms, including Google Business Profile, Meta, Instagram, Facebook, LinkedIn, TikTok, YouTube, scheduling tools, analytics tools, or website platforms.

You authorize us to use the access you provide only for the purpose of delivering the services you request. You are responsible for maintaining your own accounts, permissions, billing settings, administrator access, and compliance with each platform’s terms and policies.

Third-party platforms may change, limit, suspend, reject, or remove content or access at any time. We are not responsible for third-party platform outages, policy enforcement, account restrictions, API changes, rejected posts, removed content, lost data, or changes to platform features.

5. Google Business Profile Content

If you use our Google Business Profile support or automation tools, you are responsible for making sure all business information, posts, images, offers, and claims are accurate and comply with Google Business Profile policies.

We do not represent Google, and our services are not endorsed by Google. You remain responsible for your Google Business Profile account, verification status, ownership, manager access, and content compliance.

6. AI-Assisted Content and Images

Some services may use artificial intelligence tools, including OpenAI-powered tools, to help generate drafts, images, captions, content ideas, outlines, and marketing materials.

AI-generated content can be inaccurate, incomplete, similar to other content, or unsuitable for your business without human review. You are responsible for reviewing and approving AI-assisted content before using or publishing it.

We do not guarantee that AI-generated content will be unique, error-free, compliant with every platform policy, or suitable for every legal or regulated use case.

7. Payments, Fees, and Subscriptions

Fees, payment schedules, service scope, deliverables, renewal terms, and cancellation terms may be described in a separate proposal, invoice, checkout page, service agreement, or statement of work.

Unless otherwise stated in writing:

Fees are due according to the payment terms presented at purchase or on the invoice.
Subscription or retainer services renew automatically until canceled.
Work may pause if payments are late or fail.
Payments already made are non-refundable once work has started, except where required by law or expressly stated in writing.

8. Cancellations

You may cancel ongoing services according to the cancellation terms in your proposal, invoice, subscription checkout, or written agreement.

Cancellation does not remove your responsibility to pay amounts already due for work performed, active billing periods, third-party expenses, or committed project costs.

9. Client Content and Permissions

“Client Content” means materials you provide to us, including text, images, videos, logos, brand guidelines, testimonials, reviews, product information, service descriptions, offers, website copy, account data, and other business materials.

You keep ownership of your Client Content. You grant us a limited license to use, edit, adapt, publish, schedule, and display Client Content as needed to provide the services.

You represent that you have the rights and permissions needed for us to use the Client Content you provide.

10. Work Product and Intellectual Property

Unless a separate written agreement says otherwise, after full payment you may use final approved deliverables created specifically for you for your own business marketing purposes.

We retain ownership of our pre-existing materials, templates, systems, strategies, processes, prompts, frameworks, know-how, internal tools, training materials, and methods, including the TPO Method, the 3Cs of Branding, and the Clarity Mirror Method.

Drafts, rejected concepts, internal notes, prompts, research, working files, and source files are not included unless expressly agreed in writing.

11. Portfolio Use

Unless you tell us otherwise in writing, you allow us to reference your business name, public-facing content, and completed work in our portfolio, case studies, website, social media, or sales materials.

We will not knowingly disclose confidential non-public information in portfolio materials.

12. Confidentiality

Each party may receive confidential business information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for the purpose of performing or receiving services.

Confidential information does not include information that is public, independently developed, already known, or lawfully received from another source.

13. Privacy

Your use of our website and services may also be governed by our Privacy Policy. If you connect third-party accounts or provide personal information, you are responsible for ensuring you have the right to share that information with us.

14. Acceptable Use

You agree not to use our website or services to create, request, publish, or distribute content that:

Is unlawful, deceptive, defamatory, harassing, hateful, or discriminatory.
Infringes another person’s intellectual property, privacy, or publicity rights.
Contains false advertising, misleading claims, fake reviews, or undisclosed endorsements.
Violates platform rules, advertising policies, or applicable laws.
Promotes unsafe, fraudulent, or abusive behavior.
Attempts to reverse engineer, disrupt, scrape, or misuse our website, tools, or systems.

We may refuse, suspend, or terminate services that we believe violate these Terms, platform policies, law, or professional standards.

15. Compliance With Advertising and Endorsement Rules

You are responsible for making sure all advertisements, endorsements, testimonials, reviews, influencer relationships, affiliate relationships, sponsored content, claims, and disclosures comply with applicable law.

If content requires a disclosure, disclaimer, license number, professional qualification, risk notice, or other compliance language, you must tell us before publication.

16. Disclaimers

Our website and services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that our website, services, automations, integrations, AI outputs, third-party platform connections, or scheduled posts will be uninterrupted, error-free, secure, or available at all times.

17. Limitation of Liability

To the fullest extent allowed by law, Insight Social Media Management will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business opportunities, account restrictions, platform removals, or reputational harm.

To the fullest extent allowed by law, our total liability for any claim related to the website or services will not exceed the amount you paid to us for the specific service giving rise to the claim during the three months before the event giving rise to liability.

18. Indemnification

You agree to defend, indemnify, and hold harmless Insight Social Media Management from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:

Your use of our website or services.
Your Client Content.
Your products, services, claims, offers, or promotions.
Your violation of these Terms.
Your violation of law, platform policies, or third-party rights.

19. Termination

We may suspend or terminate access to our website or services if you violate these Terms, fail to pay amounts due, misuse our services, revoke required access, or request work that we reasonably believe is unlawful, unsafe, misleading, or non-compliant.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification.

20. Governing Law

These Terms are governed by the laws of [Add State/Country], without regard to conflict-of-law rules.

Any disputes will be handled in the courts located in [Add County/State], unless another dispute process is required by applicable law or agreed in writing.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website or services after changes are posted means you accept the updated Terms.